SHIPPING & RETURNS
SHIPPING & TRACKING
We always have free delivery on orders over 2000 NOK, in Norway.
Delivery of the item from the seller to the buyer takes place in the manner, at the place and at the time specified in the ordering solution in the online store.
If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to ensure that the goods are sent to the buyer, he is obliged to have the goods transported to the destination in a suitable manner and on normal terms for such transport. The place of destination is with the buyer unless otherwise agreed between the parties.
Delivery time is usually 1-5 business days if we have your goods in stock.
Where in the country you live can affect delivery time. Delivery to less central areas can result in an additional 1-3 working days during the delivery time.
RETURN & EXCHANGE
The buyer may regret the purchase of the item in accordance with the provisions of the Right of Withdrawal Act (7). Right of withdrawal means that the buyer can return the item to the seller without reason, even if there is no defect in it and even if it has not been delivered.
The buyer must notify the seller of the use of the right of withdrawal within 14 days after the item, the prescribed information about the right of withdrawal and the right of withdrawal form has been received. If the buyer receives the cancellation form and the necessary information at a later time than upon delivery of the goods, the cancellation period begins to run from the day the buyer receives the right of withdrawal form and the information. If the buyer has not received sufficient information or a right of withdrawal form, the withdrawal period will still expire 3 months after the item has been received. If the buyer has not received information about the right of withdrawal at all, the deadline will be 1 year.
The notification from the buyer to the seller about the use of the right of withdrawal should, for evidentiary reasons, be in writing (right of withdrawal form, e-mail, fax or letter), and it must contain information on how the buyer will return the item to the seller.
When using the right of withdrawal, the item must be returned to the seller within a reasonable time. The seller is obliged to refund the full purchase price to the buyer within 14 days from the day the seller receives the item or pick-up note or the item is made available to the seller. The seller can not set fees for the buyer's use of the right of withdrawal, but the seller can demand that the buyer pay the costs of the return shipment.
The buyer can examine the product before he or she regrets the purchase. It must still be possible to return the item to the seller in approximately the same condition and quantity as it was in when the buyer received it. The buyer should send the item back to the seller in the original packaging if possible.
The buyer can not regret the purchase of items that deteriorate rapidly, items that by their nature can not be returned, or audio and video recordings (including CDs, DVDs) or computer programs where the seal is broken. The latter exception only applies if the seller has clearly stated the conditions for lapse of the right of withdrawal on the seal.
RETURN
We do not offer returns of items that are tailored to you, but we offer to make changes to the item where it may be needed. Then the customer pays return and shipping.
We offer you a 14-day return on Ready To Wear and Accessories. The total amount of your purchase will be refunded. Please note that all shipping costs are non-refundable. Follow these simple steps to refund your item:
1. Make sure that the product is in the exact same condition as when it was received and that the label is attached. If you are unsure whether returns will be accepted, you can just contact us with your request.
2. Send us an email to customer service @ meah.design with your return request. When your return is approved, you will receive an address and telephone number from us.
3. When the return is approved, put it in the original packaging or another solid alternative. Then put it in the mailbox and send it with Helthjem, or another suitable alternative, to: Meah Design, Bærumsveien 140 A, 1358 Jar. The customer pays for shipping.