TERMS OF SALE
Agreement
Read through our purchase conditions for online shopping at meah.design.
When you make a purchase, you accept our terms of purchase and a binding agreement is entered into between MEAH DESIGN DA and you as a customer. Note that the purchase conditions can be changed, and should therefore be read every time you make a purchase at meah.design.
The parties
Seller:
Company information
Company Name: Meah Design DA
Organization number: 924 547 685 VAT
Postal address: Bærumsveien 140 A, 1358 Jar
Phone: 454 86 887 (Monday - Friday: 10:00 - 15:00)
Email: post@meah.design or our contact form
Buyer:
The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer / buyer.
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Price
There are no hidden costs with us and the price stated at the time of purchase includes invoice fee and shipping costs. The various items are specified at checkout such as product cost, shipping and invoicing fee.
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We reserve the right to change prices and price errors on our products.
Note that offers apply as long as the stock lasts and within the time frames that are informed about in our marketing.
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When ordering tailor-made clothes / clothes that are made to order, there may be extra costs if the customer wants more / changes to an Exclusive / tailor-made product.
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We reserve the right to make errors in our stock. If we are missing any of the items you have ordered, we will send the items we have in stock and credit missing item (s), or delete the order if we can not deliver any of the items.
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Discount codes always apply to ordinary goods and not to already discounted goods. Some discount codes are of a personal nature and we reserve the right to reject any sales and deactivate discount codes if we suspect misuse. A maximum of one discount code per order is allowed.
In the case of special offers that have a requirement to include an item in the purchase, these requirements must be maintained. If you return items that mean that the claim is not maintained, we will charge you for the product's ordinary value.
Products
All size recommendations are indicative and will of course not suit everyone. If your product does not fit, Meah Design can not be responsible for choosing the size.
Images we use in the online store are illustrative and may differ from the actual appearance of the item.
Entering into an agreement
The agreement is binding on both parties when the buyer has sent out his order to the seller.
However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed. For example, if a product has no price.
Payment
With us, you can choose between three safe and secure payment methods.
Card payment - if you use a credit card or debit card when paying, the purchase price is deducted from the card on the same day as the order is made.
Klarna
PayPal
Vipps
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Worth noting when choosing Klarna invoice / partial payment:
You must be 18 years of age to shop.
Klarna can be contacted on telephone 21 01 89 91 or at www.klarna.no
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Delivery methods
With us you can choose between different shipping methods.
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Free shipping on orders from NOK 2,000.
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If you choose this option, there will be free shipping on your order. Then we decide which shipping method is best suited for your order. The various options appear when you are at the checkout, and then one of the options will say "NOK 0". The shipping companies we use are Helthjem, Posten and PostNord. If your order does not fit in the mailbox, it will be sent to the nearest post office. You will then receive a pick-up note by post, e-mail or notification by SMS.
Normal delivery time: 2-5 working days from the package is sent from us.
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2. 70-80 NOK in shipping on orders under 2000 NOK.
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Here you choose a recommended delivery method for you.
Normal delivery time: 2-5 working days from the package is sent from us.
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Pick up in store - this is a free solution where the customer picks up the order in the store in Bærum. The customer can pick up the order after being notified that the order is ready, by email / sms.
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The risk of the item
The risk for the item passes to the buyer when he / she or his / her representative has had the goods delivered in accordance with point 6. The seller is responsible for the item until it has been delivered to the buyer.
Right of withdrawal
At MEAH Design, you have a 14-day right of exchange, return and cancellation of unused goods. In order to exercise the right of exchange, return and cancellation, it is important that you notify us within 14 days of when you received the item. If the deadline has expired, the item (s) will not be returned to MEAH
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Return shipping is paid by the customer. Customers return with the same postal arrangement with which it was sent to the customer. Note that the right of withdrawal only applies to consumers and not corporate customers.
Underwear, swimsuit and bikini bottoms can not be changed / returned.
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If you cancel the entire purchase, you will be refunded the value of the goods at the time of purchase, within 14 days after we have received and processed your return. You will receive an email when your return has been processed. If you have paid by card, the amount will be returned directly to the same card you used when purchasing.
If you are to return all or part of your order and have chosen invoice as the method of payment, you can postpone the due date free of charge at www.klarna.no. Failure to do so may result in a reminder fee before your return is received and processed. Reminder fees accrue to the customer. Klarna can be contacted on telephone 21 01 89 91 or by e-mail: info@klarna.no
We will update the invoice as soon as we have processed your return. If you have already paid your invoice, Klarna will contact you to get your account number so that they can arrange a refund.
Unused goods
To get the full amount refunded upon return / cancellation, the item must be returned in the same condition as when you received it. That is, in original packaging, with all labels hanging on, without odor or marks.
If the original packaging is damaged, the item will be considered used.
Used goods
If you return a used item, we assess the item's value reduction, and refund the item's used value. An item without original packaging, labels or with odors, marks or fur from pets will be considered used and the entire amount will not be eligible for a refund.
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Cancellation / change on booking
At MEAH, we want the package delivered as quickly as possible. If you want to cancel a purchase or make changes after the order is completed, you can contact us on the contact form, or send us an email to kundeservice@meah.design.
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Delivery and delay
MEAH will handle all orders within 1-3 business days.
MEAH will handle all Exclusive orders within 2-7 weeks. *
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All Exclusive and handmade orders will be sent to the customer when the order is completed. Please give us 2-7 weeks to complete orders like this. * Some time may occur if there are a lot of orders. The customer is then informed of this by email.
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We do our very best to deliver as quickly as possible at any time. Delivery time for stocked goods is normally 1-3 working days, but there may also be cases with 5-7 working days before the item is delivered.
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We point out that we make reservations about delays during periods of high demand at MEAH Design DA or Helthjem / Posten. Maximum delivery time is 3 weeks from your order was placed. If your order has not been delivered within that time, you as a customer have the right to cancel the purchase at no cost, unless otherwise agreed.
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If you have not received your package within 5 weeks, you as the customer are responsible for notifying us within 5 weeks of your order. Your order will be considered delivered after this time.
If you have received your package but are missing parts of your order, you as a customer are obliged to notify us immediately after the package has been received. If we are not notified, your entire order will be considered received.
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Complaint in case of defect in the item and deadline for reporting claims
If there is a defect / error with the item, you as a customer have a right of complaint for 2 years from the time you received the item. This presupposes that you as a customer notify us within a reasonable time. We recommend that you contact us to further document what the problem is with the item. We then require close-ups, as well as an overview of the item's defects. If anything is damaged / marks / stains / odors on the product when you receive the package from us, you must contact us immediately to inform about this so that we can register this on your order if you are to return the product.
Please note that if the item has been used abnormally much or not for suitable use, the right to make a complaint for 2 years lapses.
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If we have packed the wrong item, it is important that you notify us within 14 days of the item being received. Then we will pay the return cost and send the correct item - provided that it is still in stock. We reserve the right to sell-out situations.
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It is important that you have a receipt for your purchase. If you have the current order number for the complaint, it will be proof to us that the item has been purchased in our store.
In the event of a complaint, the customer will be refunded the same amount for the complaint item as when it was purchased, or a new item if we still have the product in stock.
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Exchange and return often takes up to 2 weeks from you have sent the item in return. Return form is sent by email.
If you are to return all or part of your order and have chosen invoice as the method of payment, you can postpone the due date free of charge at www.klarna.no. Failure to do so may result in a reminder fee before your return is received and processed. Reminder fees accrue to customers. Klarna can be contacted on telephone 21 01 89 91 or by e-mail: info@klarna.no
In the same way that it is our responsibility that the package arrives to you, it is your responsibility as a customer that the package arrives to us. If you choose the tracking package, you are absolutely sure that it will not disappear. If you choose a cheaper variant without tracking, you have less control over where your package is.
Seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or circumstances on the seller's part, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item, demand fulfillment of the agreement, demand termination of the agreement and compensation from the buyer. The seller may also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and fee for non-prepaid uncollected goods.
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Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (fulfillment). If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.
Termination: In the event of a material default or other material default by the buyer, the seller may terminate the agreement. However, the seller can not withdraw after the purchase price has been paid. The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment set by the seller. However, the seller can not withdraw while the additional deadline runs, unless the buyer has said that he or she will not pay.
Compensation: The seller can demand compensation from the buyer for financial loss he or she suffers as a result of a breach of contract on the part of the buyer, cf. the Consumer Purchase Act § 46.
Interest on late payment / collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Act on interest on late payment.9 In case of non-payment, the claim can, after prior notice, be sent for collection, and the buyer can then be held liable for fees under the Debt Collection Act and other collection of overdue monetary claims.
Fee for uncollected goods: If the buyer fails to pick up ordered goods, Meah Design charges the buyer with a fee, ie return and handling costs (NOK 149, -) as well as accrued interest and fee for invoice purchases. The fee shall cover a maximum of the seller's actual expenses for delivering the goods to the buyer. Such a fee can not be charged to buyers under 18 years of age.
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Warranty
Warranty provided by the seller gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right to complaint and claims in the event of delay or defects pursuant to items 9 and 10.
Personal information
Personal information will not be passed on to any other parties, but only used to implement the agreement with the buyer.
Age
You must be over 15 years old to trade with us. If you shop with an invoice or partial payment, the age limit is 18 years.
Conflict resolution
Complaints are addressed to the seller within a reasonable time, cf. Sections 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation.